Creating Agents

Creating Agents is ONLY for Auto Dialer and Preview Dialer

Overview

Agent creation is the process of setting up the agents who will be part of a call center campaign.

You can specify how many agents will be assigned to the campaign and add them to the system.

Additionally, bulk agent creation allows you to quickly set up multiple agents at once.

Steps to add the Agent

This section has information on the agents. You can also Create Bulk Agents.

Important Note

Ensure the Internal Number Block is configured before proceeding to Agent creation.

1. Select a SIP Profile.

2. Add the Number of Agents for participation in this campaign.

3. Click on Create.