Creating Scripts

Creating Scripts is ONLY for Auto Dialer and Preview Dialer

Overview

The Script section enables you to create structured call scripts for agents to follow during customer interactions.

Steps to create the Scripts

1. Click on Add a new Script.
   
   

2. Enter the Script Name and Script.

3. Click Confirm to save the script.
   
   
   
   

4. The created script will be displayed in the window; click on Preview to view the script.